Cebu Pacific airs side on 'baggage handling' video

"Cebu Pacific Baggage Handling" video screenshot

Cebu Pacific has released a statement regarding a video posted on Youtube showing airport ground personnel not handling the baggage of its passengers with care. The airline company said that the incident happened last year at the Hong Kong International Airport and had been addressed. It added that it had come up with "much more stringent rules and handling guidelines" since the incident.

"We understand your concerns and questions you might have on baggage handling with the with regard to the "Cebu Pacific Baggage Handling" video. We would like to note that this video had been taken at the Hong Kong International Airport uploaded last year (2010) and have long since been addressed. We have vastly improved and automated all of our airport procedures including handling of passenger baggage and cargo, and have implemented much more stringent rules and handling guidelines," Cebu Pacific wrote.

"Again, please rest assured that we always strive to improve all aspects of your experience with each guest that flies with us. We thank you for your continued support and understanding," it added.

Check out the said video below: